Return Policy

Last updated: September 8, 2026

To request a return from Plolli, email support@plolli.com within 30 calendar days of delivery. Contact us before arranging a shipment.

Condition of returns

For a change-of-mind return, keep the item unused and uninstalled, with its original packaging, parts and accessories. Include proof of purchase. Please inspect furniture before assembly and keep packaging until you have checked the contents. Used, altered or incomplete items may not qualify for a change-of-mind return.

Starting a return

Send your order number, the item and a short explanation. We will review the request and provide the return destination and instructions. The address on a delivery box is not automatically a return address. Do not ship a return without receiving instructions.

Shipping costs

For a change-of-mind return, the customer pays the return freight, including any required oversized-item transport. Original delivery charges are not normally refunded, except where the law requires it. If we confirm a wrong, faulty or transit-damaged item, we will arrange an appropriate remedy and explain the shipping arrangements.

Refunds

We inspect returned items and email the outcome. Approved refunds go to the original payment method. The payment provider may take additional time to show the credit. Ask us to check a refund if it has not appeared.

Problems with an item

For damage, defects or missing parts, send the order number and clear photos promptly. Return conditions do not reduce your statutory rights concerning faulty or misdescribed goods.